Unit Originally Created By:
Karen Dalton-Wemp
Core Orientation
Part of Course: Medical Assistant Model
Unit Overview / Details
This unit provides an overview of the role of the medical assistant, health career opportunties, and qualifications.
Instructional Time
- Classroom
- 4 Hours
Content / Concepts
Display professionalism
- Expectations
- Duties of a medical assistant
- Desirable characteristics
- Attitude
- Appearance
- Legal concepts to practice
- Communication Skills in the Workplace
- Placing, answering and responding to phone calls
Standards
- California Career and Technical Education Standards: 8
- California Academic Content Standards: Reinforced: 4
- All Standards
- Full Details
Lessons in this Unit
This lesson is designed to prepare the student to answer business telephones in a professional manner. Students will be expected to answer and transfer calls properly and take accurate phone messages.
- full class period
- 57 Minutes
