Medical Assistant Model

Units:

Tags

Unit Industry Sector
Health Science and Medical Technology

Unit Originally Created By: Karen Dalton-Wemp

Interpersonal Communications

Part of Course: Medical Assistant Model

Unit Overview / Details

This unit emphasizes the difference types of communication, identifies barriers to commnication and supports the understanding of mutliple aspects involved in intercultural communication.

Instructional Time

Classroom
4 Hours
Community Classroom
8 Hours
CVE
8 Hours

Content / Concepts

A.         Verbal and nonverbal messages

1.        Perception

2.        Body language

3.        Effective oral communication

B.         Managing stress

1.        Stress-related illness

2.        Community mental health centers

C.         Behavioral adjustments

1.        Defense mechanisms

2.        Problem solving

3.        Mental and emotional status influencing behaviors

4.        Communicating emotional states

D.         Patients and their families

1.        Right to privacy

2.        Choice of treatment

3.        Terminal illness

E.          Office interpersonal relationships

1.        Staff arrangements

2.        Intra-office communication

3.        Stress management

4.        Employee evaluation

Standards

  • California Career and Technical Education Standards: 34
  • California Academic Content Standards: Reinforced: 7
  • Secretary's Commission on Achieving Necessary Skills (SCANS): 7
  • All Standards
  • Full Details

Lessons in this Unit

  • Hear No, See No, Say No Evil

    This lesson will introduce students to the concept of the importance of confidentiality and maintaining patient privacy in a medical office.

    Lecture/group project
    120 Minutes
  • We Are Not All The Same

    This lesson will introduce students to the concept of valuing diversity and how to adapt to it in the workplace.

     

    Please Note: Students will be using as reference textbook " Personal Development for Life and Work," 9 edition by Wallace and Masters, ISBN: 97-0-538-44148-3. Publisher: Sout-Western Cengage Learning.   Chapter 14 - "Valueing Diversity" will be used used for this lesson.

    Lecture and Activities
    120 Minutes
  • He Said, She Said

    In this lesson, students will learn about the types of conflict as well as tools they can use to deal with conflict in their personal and professional life.

    One block class period
    120 Minutes
  • Beyond the Call of Duty

    Are employers looking for employees who are self motivated?  You bet ya! What happens to an employee who lacks motivation and initive?  Self-motivation is defined as: Drive within you to get things done and initiative is: The process of starting a task or project without being told to do so; the energy or aptitude displayed in the initiation of action.

     

    Please Note: Students will be using as reference textbook, "Personal Development for Life and Work," 9e by Wallace and Masters. ISBN: 97-0-538-44148-3. Publisher: South-Western Cengage Learning.

    Classroom
    120 Minutes
  • What it takes to be an effective team

    In this lesson, students will learn how to effectively interact with others in the workplace to accomplish vital tasks and reach company goals.

    1 period
    55 Minutes
  • Communication: Listening in the Workplace

    In this lesson students will learn the behaviors of a good listener.  Three forms of communication will be reviewed:  verbal, vocal and nonverbal.

    1 period
    55 Minutes
  • Scheduling Appointments

    Upon completion of the lesson students will be able to schedule several types of appointments utilizing several scheduling formats as well as identifying factors to be considered when setting up the appointment matrix. 

    Students will be able to differentiate between the information needed for an new and established patient as well as medical conditions that require more time allotment. 

    Students will also be able to describe the method for changing and cancelling appointments.

    115 minutes or 3 55 minute classes
    3 Days