Medical Assistant Model
Units:
- Core Orientation
- Hold Please!
- Good Vibrations
- Professional Etiquette
- I'll Get It.....
- I'll Take that Call Now
- Hold Please!
- Medical Assisting Profession
- History of Medicine
- Medical Ethics and Legal Considerations
- Interpersonal Communications
- The Patient Record
- Safety in the Medical Office
- Office Emergencies
- Infection Control and Universal Precautions
- Medical Terminology
- Anatomy and Physiology of the Human Body
- Vital Signs
- Vital Signs
- What is meant by vital signs?
- Vital Signs Overview
- Methods used to measure temperature
- Mercury Thermometers
- Care of the mercury thermometer/Taking a patient's temperature
- Other types of thermometers
- Pulse
- Pulse Sites
- What is a normal pulse rate?
- Taking a Radial Pulse
- Taking an apical pulse
- Respirations
- What does blood pressure mean?
- What effects an individual's blood pressure
- What equipment do you need?
- How to take a patient's blood pressure
- Vital Signs
- Patient Examinations
- Diagnostic Tests, Examinations and Therapeutic Modalities
- Laboratory Procedures (Obtaining & Preparing Specimens)
- Minor Surgical Procedures
- 1...2...3...No Germs on Me
- Assisting with surgery: suturing
- Watch video on circumcision
- Objective overview: Setting up sterile tray and passing instruments
- Set up a sterile field and learn instruments
- Guided practice
- Know the instruments in the kit
- Assisting with suturing:passing the instruments
- Practice setting up tray
- Passing instruments
- Draw the tray set up
- Test on tray set up
- Pharmacology for Medical Assistants
- Personal Behaviors Influencing Health
- Health Care Insurance Coverage
Tags
Activity Industry Sector
Health Science and Medical Technology
Activity Originally Created By:
kim roy
Professional Etiquette
Part of Lesson Plan: Hold Please!
Activity Overview / Details
1. Define the terms etiquette and empathy. Ask students to pair share their ideas on why having proper phone etiquette and empathy for patients are important characteristics for medical profesionals.
2. Discuss proper technique for answering the phone and describe the process of screening patients, transferring calls and ending a call pleasantly and profesionally.
3. Have students share good and bad telephone experiences.
