Part of Lesson Plan: Customer Service

Activity Overview / Details

On the board ask students to list what they believe expect going into stores.  List answers on the board.  Some answers they may volunteer are:

To be greeted with a friendly smile

To be treated with respect

To get help when needed

To be trusted as a person who does not steal

To be attentive

To be polite

To feel welcomed

To NOT be judged by my clothing or who I’m hanging out with

To be waited on quickly

Ask students what makes a person a good customer representative.  List answers on the board.  Some answers they may provide will be:

A person who gets people through a line quickly

A person who is a problem solver

A person who knows how to sell a product without being pushy

A person who is genuinely concerned about the customer

A person who is alert and pays attention to their job

A person who is happy to be there

A person who is friendly

After you have established a list have students you can have them watch a 3 minute video on Ross Shafer - Extreme Customer Service.