Unit Originally Created By:
Mike Morris
The Lodging Industry
Part of Course: Hospitality, Tourism & Recreation Model
Unit Overview / Details
This unit develops skills related to the lodging industry & various jobs associated to the industry such as front desk, accounting, maintence & grounds, housekeeping as well as reservations and customer service
Instructional Hours
- Classroom
- 25 Hours
Content / Concepts
Hotel types
Difference of hotel locations & price
Reservations & guest services
Housekeeping
Support services in the lodging industry
Front & back of house lodging jobs
Student Objectives / Goals
- At the end of this unit, the student will be able to:
- Outline the duties & responsibilities employees & lead personnel in the lodging industry
- Describe the main functions of the various divisions of a hotel
- Outline the importance of reservations & guest services
- Define & list the various front and back of the house jobs available in the lodging industry
- Define & list the various support departments associated with the lodging inustry
- Display an understanding of the importance of an employee's hospitable work attitude
Standards
- California Career and Technical Education Standards: 2
- All Standards
- Full Details
