Activity Industry Sector
Hospitality, Tourism & Recreation

Activity Originally Created By: Val Poalillo

Create a customer service example skit: Good and Bad Customer Service

Part of Lesson Plan: Secret Shopper

Activity Overview / Details

Students are given a particular customer service situation location and are to come up with a skit portraying both positive and negative examples. Students can choose from the list below:

Restaurant - Fast food

Restaurant - Upscale

Coffee shop - Barista

Hotel front desk

Water Park

Participation points are awarded based on participation during both planning and performance. More details are offered in the Customer Service Skit resource.


Materials / Resource

  • Customer Service Skits.docx Customer Service Skits.docx [ Download ] Detailed instructions on how to implement a classroom skit activity. Also included is a list of characteristics developed through classroom skits.