Part of Lesson Plan: Secret Shopper
Activity Overview / Details
Students are given a particular customer service situation location and are to come up with a skit portraying both positive and negative examples. Students can choose from the list below:
Restaurant - Fast food
Restaurant - Upscale
Coffee shop - Barista
Hotel front desk
Participation points are awarded based on participation during both planning and performance. More details are offered in the Customer Service Skit resource.
Materials / Resource
- Customer Service Skits.docx [ Download ] Detailed instructions on how to implement a classroom skit activity. Also included is a list of characteristics developed through classroom skits.