Hospitality, Tourism & Recreation Model
Units:
- Orientation - Classroom Climate
- Employment Portfolio
- The Hospitality Industry
- Travel & Tourism
- The Lodging Industry
- Culinary Arts & Restaurant, Manager Services & Beverages
- Assemblies and Event Management
- Recreation, Theme Park, & Gaming Entertainment
- Operational Areas of the Hospitality Industry
Tags
Activity Industry Sector
Hospitality, Tourism & Recreation
Activity Originally Created By:
Amy Bean
BAD Customer Service!
Part of Lesson Plan: Meeting and Exceeding Customer Needs
Activity Overview / Details
Show You Tube Video - BAD Customer Service
Generate discussion - what constitutes BAD customer service? Allow students to enjoy the video, and use it to generate points about what she did poorly.
Materials / Resource
BAD Customer Service - YouTube
[
Go to Site
]
Humorous Video on Poor Customer Service
