Activity Industry Sector

Activity Originally Created By: MaryRose Lovgren

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Part of Lesson Plan: Introduction to BAR "Write it Right" video and procedures (updated) by David Espinoza

Activity Overview / Details

When students come into the class I will hand out completed repair orders that have not been filled out properly. I will ask them to highlight the areas that have missing or incorrect information.

We will then cover the information and discuss some of the basic laws about completing a repair order properly. I will give them the information that is required by law that needs to be on the repair order. I will explain that it is a legal document and could be used in court if necessary by the customer or the repair facility.

I will then show them a video called "Write it Right" that was produced from the State of California Bureau of Automotive Repair. I will explain that a repair order is a legal document and once signed by the customer, it is a legal contract for the customer to pay for the repairs that you perform on their vehicle. I will discuss items such as written estimates that should include parts, labor to be performed, and the customer information that includes their name, address, phone, and their signature. It should also include the vehicle information such as the year, make, model, license plate number, and EXACT mileage. If a repair order is not signed by the customer, they are NOT obligated to pay for the repairs. I will have the students take notes during the video and observe the importance of how critical it is to write a repair order. I will now show the video.