Get Your Geek Out

by

Introduction

Students will learn skills relating to providing excellent customer service and professional behavior when servicing computers. Students will do this learning through demonstration of what is "bad" service, in order to understand what is acceptable behavior. Customer service and professionalism is now part of the A+ certification exam.

Class Time

Approximately
1 Class Period

Industries / Subjects / Grades

Industries / Pathways
  • Engineering & Architecture Engineering & Architecture

Standards and Objectives

Standards

California's 2008 CTE Standards (2)

Related Instructional Objectives (SWBAT...)

  • Students will learn customer service skills necessary for a computer repair professional.
  • Students will practice listening skills and how to convey a positive attitude towards customers.
  • Students will learn communication skills in a technical setting.

Get access to the rest of this Lesson and over 3000 more!

Create a Free Account or now!