Hold Please!



This lesson is designed to prepare the student to answer business telephones in a professional manner. Students will be expected to answer and transfer calls properly and take accurate phone messages.

Lesson Time

full class period
57 Minutes

Industries / Subjects / Grades

Industries / Pathways
  • Health Science and Medical Technology Health Science and Medical Technology

Standards and Objectives


California Academic Content Standards (4)
California's 2008 CTE Standards (2)

Related Instructional Objectives (SWBAT...)

  • Students will be able to define: empathy, etiquette and screening and be able to explain how these terms are used in relation to using proper telephone skills.
  • Students will be able to identify the critical components of a phone message and to accurately document a message.

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