Infected Communication vs Therapeutic Communication


This lesson is the second of four lessons from the project, "The Absolute "YES" and "NO" in caring for patients". This lesson aims to help students enhance their therapeutic communication skills verbally or nonverbally to the patients as well as to other members of the medical office. Great communication skills will contribute to effective treatment to the patients as well as to the effectiveness of the healthcare cost.


In this lesson, students will experience a variety of interactive learning activities to improve their ability to analyze a realistic medical office situation and apply understanding of effective communication that will improve patient care. Students will sharpen their abstract and concrete concept of caring for patients not only physically, but also emotionally and spiritually through therapeutic communication practice.

A medical assistant needs to have an empathetic and professional relationship with patients which is the key to medical care. Substantial evidence indicates that a relationship of trust and respect allows medical assistant to obtain important information and create a strong rapport. It also promotes better adherence to treatment recommendations, better physical and emotional outcomes, and furthermore, that the absence of a good relationship is an impairment to high quality medical care.

Important discussion points to be dissected and explored in this class are: 1). Infected communication hurt patients and is costly; 2) Elements of Professional Patient Communication; 3). Identify and overcome barriers in communication; 4). Techniques to Promote Therapeutic Communications.


Lesson Times

5 Minutes
Infected communication hurt patients and is costly
45 Minutes
Barriers in Communication
50 Minutes
Techniques to Promote Therapeutic Communications
50 Minutes

Industries / Subjects / Grades

Industries / Pathways
  • Health Science and Medical Technology Health Science and Medical Technology
K-12 Subjects
  • English-Language Arts
  • Science
  • Physical / Health Education
  • English Language Development
Grade Levels
  • 11
  • 12
  • Adult

Standards and Objectives


Next Generation Science Standards (1)
California English Common Core Standards (1)
California's 2013 CTE Standards (3)

Related Instructional Objectives (SWBAT...)

  • Be able to expand their horizon on the extended impact on bad communication
  • Recognize barriers and employ sensitivity when communicating with patients
  • Describe the importance of maintaining appropriate personal boundaries
  • Describe ways to evaluate if communication has been effective

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