Providing Excellent Customer Service!



The types and quality of customer services offered can have an enormous effect on the success of the business. Employees are the main contact that the customers have with a retail establishment. They must make sure that the customer impression is a positive one.

Students will be introduced to the basic concept of providing excellent customer service and have a better understanding of their role as a salesperson in providing customer service while following the retailer's policies.

Lesson Times

1 class period
2 Hours

Industries / Subjects / Grades

Industries / Pathways
  • Marketing, Sales, and Services Marketing, Sales, and Services
    • Professional Sales
Grade Levels
  • 9
  • 10
  • 11
  • 12

Standards and Objectives


California's 2008 CTE Standards (2)
California Academic Content Standards (2)

Related Instructional Objectives (SWBAT...)

  • Evaluate personal experiences of customer service shared by classroom peers
  • Identify types of customer services offered by retailers
  • Describe customer service expectations
  • Identify the employee's role in providing customer service
  • Represent a business by providing quality customer service
  • Define terminology: customer service, customer survey, word-of-mouth communication

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