Providing Excellent Customer Service!

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Introduction

The types and quality of customer services offered can have an enormous effect on the success of the business. Employees are the main contact that the customers have with a retail establishment. They must make sure that the customer impression is a positive one.

Students will be introduced to the basic concept of providing excellent customer service and have a better understanding of their role as a salesperson in providing customer service while following the retailer's policies.

Lesson Times

1 class period
2 Hours

Industries / Subjects / Grades

Industries / Pathways
  • Marketing, Sales, and Services
    • Professional Sales
Grade Levels
  • 9
  • 10
  • 11
  • 12

Standards and Objectives

Standards

California's 2008 CTE Standards (2)
California Academic Content Standards (2)

Related Instructional Objectives (SWBAT...)

  • Evaluate personal experiences of customer service shared by classroom peers
  • Identify types of customer services offered by retailers
  • Describe customer service expectations
  • Identify the employee's role in providing customer service
  • Represent a business by providing quality customer service
  • Define terminology: customer service, customer survey, word-of-mouth communication

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