Secret Shopper

by

Introduction

Secret Shopper: What will we learn when we observe others?

This lesson will ask students to look for evidence of good and poor customer skills observed at local businesses.

Students will review quality customer service skills previous to this lesson.

Lesson Time

Single Class Period
60 Minutes
Homework
20 - 30 Minutes

Industries / Subjects / Grades

Industries / Pathways
  • Hospitality, Tourism, and Recreation
Grade Levels
  • 10
  • 11
  • 12

Standards and Objectives

Standards

California's 2008 CTE Standards

Related Instructional Objectives (SWBAT...)

  • Students will be able to:
  • explain the importance of quality service
  • list the six characteristics of customer-focused employees
  • explain why customers are important to the hospitality business

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